Slackbot
Software
"Like Glean and Slackbot and different um we're testing three of them or so right now."
Related products and practices, with creator experiences across different uses.
With use and recommendations from
Software
"Like Glean and Slackbot and different um we're testing three of them or so right now."
Software
Identifying trending topics and business opportunities by monitoring what people are obsessed with
"I would scroll social media, scroll social media, scroll Instagram, and just find what everyone's talking about. Step one is watch social media every single day and find out what people are just genuinely obsessed over."
"Social media has been very helpful for testing ideas, and I'm very grateful for that."
Software
Following car community and TV show subcommunities; casual browsing
"I go there for car community, I go there for all sorts of different subcommunities around TV shows and different things. It's not work for me when I'm there. Threads is more fractured, but in a good way."
"I use Threads now pretty much. I think threads is a great product."
Technique
De-escalating conflict in personal and professional relationships
"I'm a huge fan of apologies. Like, in every aspect of my life, personal and professional, I'm very quick to apology because it doesn't cost anything. When you start a conversation with, 'All right, listen. Anything I did that made you feel unloved or unvalu..."
"I've done the communications course from Art of Accomplishment."
Technique
Hiring and interviews — extracting authentic, unscripted, verifiable behavioral data from candidates
"I believe in behavioral interviewing. I believe in interview questions that actually let you know about someone's behavior, not just their opinions. For example, instead of 'What's your greatest weakness?' I would rather you ask, 'What would your last manag..."
Software
"I actually send them BombBomb videos checking in on them to see if they have any questions for me. So I'm involved just in a different way."
Technique
"Be sure to practice these steps beforehand. In fact, having a loose bulleted outline of what you want to say and how you want to say it will help keep those emotions at bay."
Media
"Something you talk about as well in the book Conversation: How to be instantly likable in any interaction. I want everyone to get the book."
Technique
Gene editing as part of research into rare autoimmune disease treatment
"I can use CRISPR to do the same thing."
Other
Personal development as a teenager
"When I was maybe 15 years old, I went to a Dale Carnegie seminar in London. I didn't have any money, I didn't have a credit card... If I was in a position to pay for their course there and then, I would have done it."
Media
Negotiation frameworks for dealing with difficult counterparts
"Getting Past No had a large impact on me. There are other books that provide frameworks, and I've interviewed a lot of these people."
Software
Client discovery calls and consultations; screen sharing for demos
"I did everything on Google Meet. 100 calls, each an hour long on Google Meet. I love just being able to share my screen — you share your screen, I'm gonna do the laser pointer on your screen about what we should do, and we could share tabs and do a lot of t..."
Software
Company-wide writing quality and helping employees learn grammar
"If you haven't tried Superhuman or Grammarly, what are you doing, folks? It's the best. Go download it right now. It is a must-have for your team... you're going to save minimum two hours a week on email and, at a minimum, your most unprofessional employees..."
Writing assistance as a supplement, not a replacement for human thought
"I like Grammarly. Grammarly is helpful. But people use these tools as supplements. That's what I think they're supposed to be."
Software
Automated email reporting from AI agents about outstanding issues, PRs, and bug reports
"I had already set it up with hey.com, an email address. We have a CLI that's in beta right now. So I set it up with that so it can send to email. That's how it gives me reports about outstanding issues and PRs."
"There's a brilliant book, How to Talk So Children Will Listen and Listen So Children Will Talk. It's exactly like building a team. I would encourage people to do much more in terms of reading parenting books. They are the most underrated source of leadershi..."
Technique
Social fear exposure therapy; building confidence and comfort with people
"I actually highly recommend this — it's like a great hack. I forced myself to do an improv class to get more comfortable with people and that was incredible. I forced my husband to do it and it totally changed his confidence. So a little tip is go take an i..."
Social fear exposure therapy; building confidence and comfort with people
"I actually highly recommend this — it's like a great hack. I took improv for a season as social fear exposure. I forced myself to do an improv class to get more comfortable with people and it was incredible. I forced my husband to do it too and it totally c..."
Software
"We use Intercom for more like triggered workflows and onboarding and for marketing emails and support."
Technique
"I want you to think about using invitation vocal tone. This is with, 'Hey, hello, nice to meet you. It's such a pleasure. I've been so looking forward to this.'"
Product
Receiving calls from colleagues, editors, and family as the sole home communication method without internet
"We installed a landline. You can talk to me there. And that just hasn't been a problem. In fact, it's actually kind of a novel fun thing for people to call on a landline to your home. Once people have the expectations set and you're also diligent, they don'..."
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