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Customer discovery

Technique

1 creator

Understanding what to build, improving UI/UX, identifying power users, and making product roadmap decisions

"The biggest driver of how we ended up building Fastlane was literally just talking to as many customers as we possibly could. Since August, my co-founder and I have done around 20 calls a week every week — 2,000 customer calls since we started customer disc..."

Gaurav

Net Promoter Score

Technique

1 creator

Measuring customer love and word-of-mouth potential as a signal of product-market fit

"Customer love, which is like NPS score — NPS stands for Net Promoter Score. Basically you ask customers out of 10, how much would you promote it to your friends — and we got like crazy crazy customer love. It started word of mouth, people started talking ab..."

Lalit Keshre

About these recommendations

Products are related to this topic through catalog tags. Quotes describe the creator’s stated use; they are not necessarily recommendations for this topic.

Creator counts cover all uses and all dates. Each person counts once per product family. Paid promotions and passing mentions are excluded. Items are ordered by creator count, then name.

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