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technique
Net Promoter Score
1 creator use or recommend it
1 use
1 critical
Last discussed Jul 2, 2026
A customer loyalty and satisfaction measurement technique that asks customers how likely they are to recommend a product to others on a scale of 0–10.
Recently discussed in
How AI Agents Are Transforming This $140 Billion Industry
Aaron Cannon · Jul 2, 2026
Groww: If Your Customers Don't Love It or Hate It, You've Already Lost
Lalit Keshre · Jun 15, 2026
What creators say
LK
Lalit Keshre
uses
Used for: Measuring customer love and word-of-mouth potential as a signal of product-market fit
Praised: Captures customer advocacy and correlates with organic/word-of-mouth growth
"Customer love, which is like NPS score — NPS stands for Net Promoter Score. Basically you ask customers out of 10, how much would you promote it to your friends — and we got like crazy crazy customer love. It started word of mouth, people started ..."
More from Lalit Keshre →
AC
Aaron Cannon
critical
"The best kind of always-on understanding of people we have is like an NPS program. And all that's happening is you're asking somebody a forced choice of 10 numbers and pick one. It's the most manual and also extremely low value data."
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