The Ultimate Comeback to Any Insult - Jefferson Fisher
Lawyer Jefferson Fisher joins Chris Williamson to explain how to answer an insult without firing back. He argues that calm silence and simple questions expose the insult and take away the reaction the other person wants.
The gist
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Fisher's first move is 5 to 7 seconds of silence, letting the insult fall on the table because you don't have to catch it.
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Next he asks, "I need you to say that again," and says he has yet to meet anyone who could repeat it.
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Asking "did you mean for that to sound insulting?" makes people admit their intent, and also checks texts that may just read as short.
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Drawing on thousands of depositions, Fisher says manipulators aren't afraid of anger but of calm, and never want to seem unreasonable.
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Fisher suggests open questions like "tell me what I'm missing," adding that people often insult others because they are in pain themselves.
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