Mirroring / Reflection Technique
A sales and communication technique where you repeat a customer's exact words back to them to build rapport, increase trust, and leverage the psychology of consistency.
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What creators say
"Waitresses who repeated their clients' orders exactly how they said it back to them got tipped 81% more. We actually want to mirror what our customer says — say almost exactly back to them. The waitresses who paraphrased only got tipped 61% of the..."
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