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Mirroring / Reflection Technique

technique

1 creator use or recommend it

▲ 1 active in the last 90 days

1 recommend
Last discussed Sep 27, 2026

A sales and communication technique where you repeat a customer's exact words back to them to build rapport, increase trust, and leverage the psychology of consistency.

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Codie Sanchez
recommends
Used for: Repeating a customer's exact words back during a sales call to build rapport and set up a consistency-based close Praised: Backed by waiter study showing 81% tip increase vs. 61% for paraphrasing; lev... vs: Paraphrasing is significantly less effective than exact mirroring

"Waitresses who repeated their clients' orders exactly how they said it back to them got tipped 81% more. We actually want to mirror what our customer says — say almost exactly back to them. The waitresses who paraphrased only got tipped 61% of the..."

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