Why the Next Generation of Enterprise Software Looks Nothing Like Salesforce
Keith Peiris, CEO of Lightfield, explains how his company rebuilds CRM from scratch for AI-era startups, replacing manual data entry and rigid fields with automatic capture of customer interactions.
The gist
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Lightfield stores a chronological activity log and lets AI infer structure, so you can change your data model later without losing history.
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Peiris recommends splitting pricing into platform fees for core usage, consumption pricing for high-variance features, and per-feature fees for automations.
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Rather than competing with Salesforce on features, Lightfield targets high-growth startups first and uses their logos to expand into new verticals.
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When pivoting away from a working product, Peiris says to ignore external noise and focus entirely on one core customer pain.
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