Why the Next Generation of Enterprise Software Looks Nothing Like Salesforce

a16z · · 52 min

Keith Peiris, CEO of Lightfield, explains how his company rebuilds CRM from scratch for AI-era startups, replacing manual data entry and rigid fields with automatic capture of customer interactions.

Watch the episode 52 min · YouTube

The gist

  1. Lightfield stores a chronological activity log and lets AI infer structure, so you can change your data model later without losing history.
  2. Peiris recommends splitting pricing into platform fees for core usage, consumption pricing for high-variance features, and per-feature fees for automations.

Also mentioned

6:31 Salesforce · "We asked, 'Just give us access to your context box,' which at the time I thought was Salesforce. We're..."
9:19 HubSpot · "Did you start off saying I view Salesforce and HubSpot and other things and here's what I want changed?"
13:50 Snowflake · "You can put anything in it. You can put your Snowflake records in it. You can put your activity."
19:13 SAP · "Try selling ERP and you have a product that's much much better than SAP, but the best companies have..."
31:10 Zendesk · "Thank god you run Lightfield and not Zendesk, right? It's like how many seats do you need — maybe zero."
35:23 ChatGPT · "I changed my sales process after letting GPT-6 rip on Lightfield for a couple of hours on the weekend."

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