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Sierra

Sierra

software

1 creator use or recommend it

1 recommend 16 mention
Last discussed Sep 5, 2026

AI-powered customer service platform that provides automated support agents for businesses

What creators say

Showing the most relevant creator cards first. Show all 19
PG
Pat Grady
recommends
Used for: Customer support for enterprises Praised: No-brainer choice, excellent company with excellent people

"kind of a no-brainer to go with Sierra for everything related to customer support."

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Cliff Weitzman
mentioned
Praised: Outcome-based pricing model; Brett Taylor's exceptional leadership and Salesf... vs: Compared to ElevenLabs as a competing AI agent company; Speechify sees them a...

"Sierra has this concept called outcome-based pricing. Brett Taylor is amazing. And so you can start finding on the outcome. And having an AI agent is like having an AI co-worker."

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JB
Julien Bek
mentioned
Used for: Resolving customer support tickets end-to-end at a fraction of the cost of human agents Praised: Sells outcomes (resolved tickets) rather than software tools; moves from co-p... vs: Compared to traditional human agents resolving tickets at ~$50 each

"We have a company called Sierra. They're an AI for customer support and customer experience. A typical way is they go see a customer who has X number of tickets to resolve — an airline — and they know that today they have human agents answering th..."

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+1 more mention from Julien

"A company that comes to mind is a business called Sierra that was started by Brett Taylor. They're actually charging the customers per outcome, per..."

EV
Eric Vishria
mentioned
Used for: Customer service automation and long-running enterprise AI agents Praised: Close to the metal on model capabilities, understands the jagged edge of AI, ... vs: Contrasted with Fireworks as an application company vs. infrastructure provider

"Sierra is feeling its way through what are really cool things that we can do for end consumers — enable companies to do for end consumers, starting with customer service. They're doing real AI work, experimenting with the models, building agents, ..."

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MM
Micky Malka
mentioned
Praised: Creating services that did not exist before

"Think about voice AI — think about ElevenLabs or Decagon or Sierra. They're all companies that are understanding how to create their token factories. They're creating a service that did not exist before in a way that was not possible."

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JZ
Jesse Zhang
mentioned
vs: Customer switched from Sierra to Decagon citing Sierra's black-box, FDE-depen...

"Our most recent customer actually turned off Sierra to come to Decagon. The reasoning when we asked them was that when they worked with Sierra it was mostly FDEs and it just felt like a black box where you had to go through the FDEs for everything..."

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EG
Eric Glyman
mentioned
Used for: Efficient customer service AI with fine-tuned small models Praised: Fine-tuned small models optimized for customer service efficiency vs: Compared to using large frontier models for all tasks; small specialized mode...

"You'll see companies like Sierra having their own small models around what makes great efficient customer service."

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ER
Everett Randle
mentioned
Praised: Described as 'one of your very best companies' vs: Positioned as a competitor to Finn/Intercom in the AI customer support space

"They're competing against, you know, one of your very best companies, Sierra."

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BG
Brad Gerstner
mentioned
Used for: Agent-native sales, marketing, and customer service Praised: Built sophisticated agentic layers already vs: Agent-native version of Salesforce

"Sierra Brett Taylor's company. They're building basically Salesforce agent native. So, sales, marketing, customer service agents that are agent native."

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AG
Ankit Gupta
mentioned

"When you chose to switch into customer service, there existed at least one or two other companies, some of which who have very famous founders who are very well capitalized, companies like Sierra, for example"

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"There's been 15 companies that raised over 100 million Sierra have just raised at 15.9 billion."

More from 20VC with Harry Stebbings →
+2 more mentions from 20VC

"OpenAI's chairman, Brett Taylor, is out in market raising $950 million at a $15.8 billion price for Sierra. They're at $150 million in ARR. They've..."

"We saw Sierra's 50 million plus quarter taking to over 150 million there are now."

EG
Elad Gil
mentioned
Used for: Customer success AI applications vs: Listed alongside other vertical AI companies like Harvey, Abridge, and Decagon

"As you move up the stack and you see well there's different application companies you know there's Harvey for legal there's Abridge for health there's Decagon and Sierra for customer success."

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BT
Bret Taylor
mentioned

"Sierra's going amazing. We grew to $100 million in AR in seven quarters, 150 in eight."

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+3 more mentions from Bret

"We want Sierra to be the answer to that question. And I think as a consequence, you're building a company designed to help with that kind of question."

"I always like to remind our company Sierra that the wave that we're riding of large language models and this next generation of AI is greater than ..."

Sponsored mentions

These creators mentioned this product during a paid promotion

How I AI sponsored

"Over 15,000 startups, including Cursor, Clay, and Sierra, trust Rippling to scale fast without adding additional ops and HR head count."

Lenny's Podcast sponsored

"What do OpenAI, Anthropic, Cursor, Vercel, Replit, Sierra, Clay, and hundreds of other winning companies all have in common?"

About this data

  • ✓44,000+ mentions extracted from real podcast transcripts
  • ✓Every quote links to the source episode
  • ✓Sponsored mentions are always labeled
  • ✓Critical takes are shown, never filtered out
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