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Influence
Robert Cialdini's famous book about the psychology of persuasion and the seven principles of influence.
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"Have you seen the average customer value or a customer order go up because of you? So what you're saying by the way is like a world famous uh it's the rule of reciprocity. It's Robert Cialdini's book, Influence."
Attribution: The host references Cialdini's famous book when discussing Tommy's reciprocity strategy