Salesforce
Software
Process mining and building agents that act inside clients' CRM
"One thing that we do is for example we'll have agents that mine your Salesforce and take action in your Salesforce. And there's no new surface that you need to go into to interact with this. We're not asking you to replace your Salesforce, your CRM."
More source quotes
Running Salesforce headlessly as a backend CRM/data system without logging into the UI
"We run Salesforce headless. We don't even log into Salesforce — and these are opportunities and threats."
Core CRM system of record for the firm, increasingly accessed via Claude MCP
"We use Salesforce a lot. We have a 20-year instance. We're deeply embedded in it. And more and more people are using it via Claude."