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Zappos

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Online shoe and clothing retailer known for exceptional customer service, acquired by Amazon in 2009.

retail customer service e commerce shoes
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The Knowledge Project Podcast

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The Knowledge Project Podcast mentioned ✓ High confidence
"At Zappos, we had a situation where the website's not fast enough"
From: How to Win in 2026: The Best Thinking from The Knowledge Project (2025) • ▶ 4:05 • Dec 2025

Attribution: Speaker discusses their experience at Zappos regarding website performance issues