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MCPs
Model Context Protocol tools that enable AI assistants to integrate with external systems and automate tasks like CRM updates.
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"MCPs, I will say, still, I think, are both kind of very hyped and underutilized by people. It really just is like app integrations for your AI tools."
From:
How this PM uses MCPs to automate his meeting prep, CRM updates, and customer feedback synthesis
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Feb 2026
Attribution: Reed extensively discusses MCPs as his main focus at Zapier and demonstrates personal usage
"There's actually amazing MCPs out there to do this."
Attribution: Speaker explicitly calls MCPs 'amazing' and recommends them for CRM automation