Decagon

"Jesse Zhang went on to start Decagon, also quite successful."

"Chime has reported that they've reduced their cost to serve by over 10% a year for the last four years... happily supported by one of our portfolio companies, Decagon."

John Coogan

mentioned

"Up next, we have Justin Trunk from Decagon."

Anish Acharya

mentioned

"For a lot of companies like Decagon, open source is actually the only option. It's not just cost — they can actually localize it, train, fine-tune it."

"Decagon has done an amazing job at this. They go in, they basically evangelize that they're doing customer support better than anyone else, and they're very good about saying here are the benchmarks that we are signing up to hit, and then they hit..."

"Think about voice AI — think about ElevenLabs or Decagon or Sierra. They're all companies that are understanding how to create their token factories. They're creating a service that did not exist before in a way that was not possible."

"Jesse at Decagon actually had a really good post on this where he talked about just the fact that for mature use cases that can be well-known and can be fine-tuned on, you just don't need frontier intelligence anymore."

"There was a really interesting blog post by the founder of Decagon, which is enabling AI-powered customer support for enterprises. What the founder said is open models are great when you know exactly what you're trying to do."

"As you move up the stack and you see well there's different application companies you know there's Harvey for legal there's Abridge for health there's Decagon and Sierra for customer success."

"I'm sure y'all are seeing what Sierra and Decagon and and folks are are doing"

"How many seats does a Zendesk customer need today if they're using Sierra Decagon"